A Customer Care Coordinator is required for a full-time temporary position in Durham, starting ASAP and running until March 2027.
The Company
An established organisation delivering works to residential properties across County Durham, with a small customer-focused team supporting residents throughout the programme.
The Role
Working closely with the Site Manager, responsibilities will include:
- Contacting customers to explain works planned at their homes
- Booking appointments and coordinating access
- Liaising with Site Managers and contractors
- Visiting customers at home where telephone contact cannot be established
- Providing a high level of customer service throughout the works
Hours: Monday–Thursday 8.00am–4.30pm; Friday 8.00am–3.30pm.
Experience Required
- Excellent telephone manner and customer service skills
- Strong IT and administration skills
- Previous experience as a Tenant Liaison Officer, Customer Experience Coordinator or similar would be advantageous
- Experience working with social housing tenants would be beneficial
- Own transport is essential for occasional visits across County Durham
Remuneration
£14.50 per hour PAYE
This is a temporary position and Corepeople Recruitment Limited will be acting as an employment business for the supply of temporary workers to the hirer.
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