A Customer Care Manager is required for a permanent position with a utilities infrastructure business based in the Wearside area. This is an excellent opportunity for an experienced customer service leader to join an established organisation and play a key role in customer experience and team performance.
The Company
An established business operating within the utilities infrastructure sector, with a strong focus on service delivery, customer satisfaction and continuous improvement.
The Role
The successful candidate will lead and support a team of Customer Care Advisers, ensuring consistently high standards of customer service across telephone, email and digital channels.
Responsibilities will include managing escalated customer issues, monitoring service levels and performance, supporting vulnerable customers, ensuring regulatory compliance and identifying opportunities to improve processes and the customer journey.
Experience Required
- Previous experience in a customer service leadership or supervisory role.
- Experience within utilities, infrastructure or another regulated environment is advantageous.
- Excellent communication, empathy and problem-solving skills.
- Strong organisational and IT skills.
- Experience managing complaints, KPIs and service performance.
- A proactive approach to team development and continuous improvement.
Remuneration
Competitive salary, dependent upon experience.
This is a permanent position and Corepeople Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of the hiring organisation.
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