An opportunity for a Stakeholder & Public Liaison Officer to support construction projects across the North East. This is a full-time, 12-month fixed-term contract offering a competitive salary and car allowance/fuel card.
The Company
A leading construction business delivering civils projects across the region, committed to maintaining positive relationships with local communities, stakeholders and businesses affected by construction activities.
The Role
Responsibilities will include:
- Managing project enquiries, complaints and compliments, ensuring all communications are recorded and addressed promptly
- Acting as the main point of contact for members of the public and key stakeholders
- Arranging visits to residents and businesses affected by construction works
- Supporting visitor centre operations and organising stakeholder events
- Preparing weekly and monthly reports for project teams and communications departments
- Liaising with site teams on public communications and project updates
- Supporting PR and social value events
- Advising site teams on stakeholder engagement and complaint resolution
- Maintaining health and safety, safeguarding and GDPR compliance
Experience Required
- Minimum two years' experience in customer service or administration
- Excellent written and verbal communication skills
- Strong IT skills, including Microsoft Office
- Full UK driving licence and willingness to travel across the North East
- Excellent organisation, attention to detail and time management
- Confident handling complaints and resolving conflict
- A proactive, approachable and professional manner
Experience in communications, PR, marketing, social media or the construction sector would be advantageous.
Remuneration
£34,000 per annum + car allowance and fuel card
Full-time | 12-month fixed-term contract | North East
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